We’re hiring: Head of Operations
Kidney Beam has some very exciting new projects coming down the pipeline, and we’re now hiring what will be a crucial role for us as we expand - could you be our new Head of Operations?
We’re looking for an experienced operator to help us build the foundations for our next stage of growth. If the below catches your eye, then please consider applying!
🏆 Join a multi award-winning digital healthcare company helping to change the lives of people living with cardiovascular, kidney and metabolic conditions
🚀 Play a major part in launching innovative projects alongside the NHS and international partners
🤖 Oversee transformational work using cutting-edge AI to transform business processes and turn a startup into a scaleup
Head of Operations
Business Operations
Location: Fully remote (UK) | Hours: Full-time (reduced hours considered) | Salary: £60,000–£80,000, DOE | Reports to: CEO
About Kidney Beam
Kidney Beam is an award-winning digital healthcare company building exercise and lifestyle management programmes for people living with cardio-kidney-metabolic (CKM) conditions, working with NHS and international partners to deliver clinically-backed exercise, education and health coaching.
We're a small, ambitious team moving from start-up to scale-up, with a growing pipeline of new work. We need an experienced operations professional to build and own the operational infrastructure that supports the business.
The Role
A broad, high-ownership role spanning cross-functional operational support across the critical areas of our business. You'll work closely with the CEO and senior team to professionalise how the business runs as it scales, while also supporting our health coaching function and a new initiative to apply AI tools to internal processes.
Some structure already exists, but a good deal of it you'll be creating from scratch. This suits someone who enjoys turning ambiguity into clear process, is comfortable being both hands-on and strategic, and wants genuine ownership rather than a supporting seat.
One more thing: if you've read this far, tell us your favourite bean-based dish somewhere in your cover letter - it's how we'll know you've actually read the spec, not just skimmed a summary.
Key Responsibilities
Operations & Process
Own day-to-day operations, acting as the main point of contact for operational queries across sales, product, clinical, technology and finance
Build and continually improve scalable processes, policies and documentation as the business grows.
Manage relationships with key operational suppliers and advisors
Drive ongoing improvement to the company's technical ecosystem
Lead planning and delivery of strategic projects, including grant funding applications, managing timelines, budgets, risks and stakeholders.
Support commercial and sales activity - client onboarding, pricing documentation, planning meetings and business reporting.
Team & Service Delivery
Hire and line-manage a Customer Success & Operations Coordinator from day one, building a scalable team structure over time.
Ensure excellent operational delivery of our service, working with the clinical team on workflows, scheduling and onboarding as it scales.
AI & Automation
Lead adoption of AI and automation tools to improve productivity, working with teams to redesign workflows where it makes sense.
Help establish governance for the safe use of AI, and measure the impact of automation initiatives.
Compliance
Drive improvements to our compliance framework, including DSPT, DTAC, Cyber Essentials Plus, medical device regulatory classification
Maintain policies, procedures and compliance registers; act as primary point of contact for audits.
Identify and mitigate compliance risk, working with technical, clinical and external advisers as the regulatory landscape evolves.
About You
You'll probably enjoy this role if you have start-up or scale-up operations experience and like building processes from the ground up; have the ability to operate across multiple critical business functional areas; are highly organised, proactive and comfortable managing ambiguity; communicate clearly with stakeholders at all levels; already use AI tools to improve how you work; and have a genuine interest in health technology's impact.
Essential Experience
Experience in healthcare, health-tech or another regulated industry
Operations or business management, ideally in a health-tech start-up or scale-up
Planning and delivering projects, ideally including grant-funded or client-facing work
Strong organisational and project management skills, with excellent written and verbal communication
Comfortable working independently and managing ambiguity
Familiarity with compliance processes (e.g. medical device classification, DTAC, DSPT, audits, data protection, insurance)
Desirable
Experience using AI tools to improve business processes
Familiarity with tools such as Monday.com, Slack, Zapier, Google Workspace, SQL, Figma or Claude/ChatGPT
Experience supporting fundraising, board reporting or investor relations
Line management experience
What We Offer
Fully remote working, with flexibility on hours for the right candidate
Genuine ownership - the chance to shape how operations works as we scale
A friendly, supportive, mission-driven team, and meaningful work improving patients' lives
How to Apply
Send your CV and a short covering note outlining your relevant experience to careers@kidneybeam.com. Shortlisted applicants will be invited to a video interview.
Note: as part of our recruitment process, we may use AI tools to help review and shortlist applications. Every decision is made by a person, not by AI alone, and you're welcome to request a human review of your application at any stage.